appointment terms and conditions

• Treatment times quoted are treatment duration times.
• Please arrive 10 minutes prior to your scheduled appointment time and allow an extra 15 minutes for first appointments.
• Late arrival may mean your treatment time is reduced.
• Please let us know when you book if you have any health conditions or you are pregnant.
• A patch test is required 24 hours before tinting, including Mii brows. Please call or email us to arrange a patch test as we do not wish to disappoint by having to refuse treatment on the day.
• Cancellations – we charge a 75% cancellation fee if you cancel your appointment with less than 24 hours’ notice or fail to turn up for your appointment on the day.
• Pre-payment may be required for first time clients, groups of two or more people, and single bookings over 90 minutes.

 

Online product purchases terms and conditions

UK delivery

Most items are delivered by the Royal Mail first class post and should arrive the next working day after they have been despatched. However due to the current COVID-19 situation we are unable to guarantee despatch on day of order but we will do our best to get your order to you as soon as possible. Please call 01608 670777 if you need to confirm a delivery timescale before ordering.

If you require delivery to destinations outside the UK, please contact us on reception@atouchofgrace.uk with the details so that we can advise on postage and packaging costs.

UK delivery charges

• Free for orders of £50.00 and over.
• £4.95 for product only orders (those without gift cards) under £50.00.

Prices

Prices are in GB pounds and include VAT at the current rate. Delivery is not included in the product prices and will be added to the total amount of the order unless it qualifies for free delivery.

Orders

In the event of one or more products being unavailable once your order has been placed, we will send you an email stating when the products are likely to be back in stock. If you elect not to wait for the products, we will recalculate the value of the order and refund the balance.

We reserve the right to suspend or cancel any order placed by a customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason.

Orders will be delivered to the address provided by you when placing your order.

Returns

We want you to be delighted with your purchases. If you need to return any of our products because they are faulty, please send an email to reception@atouchofgrace.uk to say which products you are returning and why. On receipt of your email, we will provide you with a return code which must be enclosed with your return. We will meet the cost of your return postage.

If you change your mind and no longer want one or more of your products, you have 30 days to send the goods back to us at your own expense. Items must not be opened or used and they must be returned in their original packaging. Again, please send an e-mail to reception@atouchofgrace.uk to request a returns number.

Any risk related to the return of the products is borne by the customer. You are therefore advised to obtain and keep proof of posting.

Note: if you are returning products purchased as part of a set, all products supplied in the set must be returned in order to receive the refund or exchange.

Complaints

If you have any complaints about this service, please let us know and give us the opportunity to put it right by emailing reception@atouchofgrace.uk.

All other product enquiries

Please contact reception at A Touch of Grace, High Street, Moreton in Marsh, Gloucestershire, GL56 0AX

Telephone: 01608 670777

Email: reception@atouchofgrace.uk

 

Gift card terms and conditions

• All of our gift cards are presented inside a spa card where a personalised message can be written.
• At the moment we are unable to guarantee our usual dispatch and delivery terms. We do our best to get your gift card to you as soon as possible and will confirm your dispatch date at the time of ordering. Please call 01608 670777 if you need to confirm delivery details before ordering. All cards are sent free of charge by Royal Mail first class post.
• Each gift card is usually valid for 12 months but we’ve made some changes to expiry dates to ensure you don’t miss out due to Covid-19 disruption. Any gift card purchased 1 March 2020 to 11 April 2021 inclusive is valid for 18 months. Any gift card purchased prior to 1 March 2020 with a 12 month expiry date can be used up to 31 October 2021 inclusive. Gift cards purchased from 12 April 2021 (our planned reopening date) will be valid for 12 months. We’ll continue to keep expiry dates under review and consider individual requests for additional expiry date extensions on a case by case basis.
• The gift card can be used as payment for more than one transaction.
• No change will be given but the remaining balance may be applied to future purchases.
• At expiry, any remaining balance will be lost.
• All gift cards are non-refundable and cannot be exchanged for cash and no change will be given.
• To use the gift card, the user will be asked for the gift card number at the time of booking their treatment. This is on the back of the gift card. To redeem the gift card, the user must bring it to the Spa as payment for their treatment.
• A gift card is a form of payment and their treatment cannot be carried out without it.
• Gift cards cannot be replaced if lost, damaged or stolen and expired gift cards are strictly not accepted.
• Gift card can only be redeemed at spa reception for spa treatments and products.
• A Touch of Grace reserves the right to refuse to accept a gift card which it deems to have been tampered with, duplicated, damaged or otherwise is suspected to be affected by fraud.
• A Touch of Grace reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the gift card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).
• Gift cards are issued by A Touch of Grace.

 

Website terms and conditions

1. Use of Website on these Conditions

All use of the website (‘the Site’) is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately. You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the website.

2. Accuracy of Information and Disclaimer

A Touch of Grace (‘we’) do our best to ensure all information on the Site is accurate.

If you find any inaccurate information on the Site let us know and we will correct it, where we agree, as soon as practicable.

You should ensure information you send to us is accurate and does not breach anyone else’s rights such as copyright or is libellous, obscene, menacing, threatening, offensive, abusive, fraudulent, criminal or infringes the rights of other people or in is in any way illegal. Remember that the Site can be viewed around the world and the information you send to us will be published on the Site.

You should independently verify any information before relying upon it. We make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information.

Although we hope this Site will be of interest to users, we accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.
Any views expressed in messages on the Site are not necessarily those of A Touch of Grace or anyone connected with it.

3. Copyright

The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, co-ordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.

You may download information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

A Touch of Grace and our logos on this site are trade names of A Touch of Grace. You may not use those names without our consent.

We provide hypertext links to other sites are operated by other people. Using such a link means you are leaving our Site and we take no responsibility for, and give no warranties, guarantees or representations in respect of linked sites.

4. Our Liability

We provide most information on this Site free of any access charge. Where not charged for the information provided on the Site is provided on the basis of no liability for the information given. Where we provide a chargeable service to you we accept liability for direct loss arising from our not having used reasonable skill and care in the provision of such services up to the price you have paid us in any year, in the year of claim.

In no event shall we be liable to you for, in the case of non-chargeable services any direct, and for both chargeable and non-chargeable services any indirect or consequential loss, loss of profit, revenue or good will arising from your use of the Site or information on the Site. Subject as provided below, all terms implied by law are excluded.

We do not accept liability for death or personal injury caused by negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.

We are a distributor (and not a publisher) of content supplied by third parties and users of the Site. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the Site.

The information on the Site is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions. You should take your own advice.
If you make an arrangement with anyone named or connection with the Site this is at your sole risk.

5. Legal Jurisdiction and Dispute Resolution

English law shall apply to these terms, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.

We make no warranty or guarantee that the Site or information available over it complies with laws other than those of England.

6. General

Any formal legal notices should be sent to us at the address at the end of these Terms by email confirmed by post.
Failure by us to enforce a right does not result in waiver of such right.
You may not assign or transfer your rights under this agreement.
Nothing in these Terms is intended to, nor shall it, confer any benefit on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may amend these Terms at any time by posting a variation on the Site.

7. Further Information

A Touch of Grace
High Street
Moreton in Marsh
Gloucestershire
GL56 0AX

Telephone: 01608 670777
Email: reception@atouchofgrace.uk