Cancellations: We charge a 75% cancellation fee if you cancel your appointment with less than 24 hours’ notice or fail to turn up for your appointment on the day.
Offer codes: If you have a voucher or offer code and want to book your treatment online, please go ahead and book here then bring your voucher or offer code to spa reception when you arrive for your appointment. We will apply your voucher or offer code when you pay. Please read the detailed terms and conditions on your voucher or published with your offer code carefully.
Patch tests: Some treatments such as waxing, tinting, Mii brows, LVL lash lift, and tanning require a patch test 48 hours before your treatment if you are having the treatment for the first time at the spa – please read the treatment description carefully and ensure you call or email us to book a patch test when required as we do not wish to disappoint by having to refuse treatment on the day.